SMS Marketing Terms

Version 2.0 · Effective 28 August 2026 · Supersedes all earlier versions

The terms of our text message programme

1. Who we are

The Sign Group Ltd trading as Neon Vibes®, registered in England and Wales under company number 06754012. Registered office: Unit 3 Maple Park, Lowfields Avenue, Leeds, West Yorkshire, LS12 6HH. VAT number 944 0973 07. Email support@neonvibes.co.uk · Telephone 0113 347 0111.

Our text messages are sent for us by Klaviyo, which acts on our instructions.

2. Joining the programme

2.1 You join by giving us your mobile number and agreeing to receive marketing texts — at checkout, through a sign-up form, or by texting us to opt in. Ticking a box or completing a form that says you agree is what starts it. We keep a record of when and how you opted in.

2.2 You do not have to join in order to buy anything from us. Agreeing to marketing texts is never a condition of an order, a discount or a prize draw entry unless we say so plainly at the time.

2.3 You must be 16 or over and must be the person who normally uses the number, or have that person's permission.

2.4 Tell us if your number changes, so we do not text someone else.

3. What we will send you

3.1 New designs, offers, sales and occasional news about Neon Vibes®.

3.2 Message frequency varies — typically a few messages a month, and more around a sale. We do not send messages overnight.

3.3 Every marketing message says it is from Neon Vibes® and tells you how to stop.

4. Service messages are different

We may text you about an order you have placed — that your proof is ready, that your sign has been despatched, or a question we need answered to finish it. These are service messages, not marketing. You get them because you placed an order, whether or not you have opted in to marketing, and opting out of marketing does not stop them.

5. Stopping

5.1 Text HELP to any message, or email us, if you need help with the programme.

5.2 Stopping marketing texts does not cancel an order, and does not stop the service messages in section 4.

5.3 When you opt out we keep a minimal record of your number on a suppression list. We have to — it is the only way to make sure we never text you again by mistake. We do not use it for anything else.

6. Cost

We do not charge you for our messages. Receiving a text is normally free on a UK mobile contract. If you reply to us, your own network's standard rate for a text applies. Charges may be different if you are abroad — check with your network. We have no control over your network's charges.

7. Delivery of messages

We cannot guarantee that every message arrives. Delivery depends on your network, your handset and your coverage, and none of those is within our control. We are not liable for a message that is delayed or not delivered, and we will not treat an undelivered message as notice of anything that matters — anything important about your order is confirmed by email as well.

8. Your personal data

8.1 We use your number to send you the messages described above and for nothing else. Our lawful basis is your consent, under the Privacy and Electronic Communications Regulations 2003 and the UK GDPR, except for service messages under section 4, which we send to perform our contract with you.

8.2 We never sell, rent or trade your number. It is shared only with Klaviyo, which sends the messages for us, and with our network provider so that they can be delivered.

8.3 You have the right to access your data, correct it, have it deleted, and withdraw your consent at any time. Our Privacy and Cookie Policy sets out every right in full, how long we keep things, and how to complain to the Information Commissioner's Office.

9. Changes

We may change these terms by updating this page. The version that applies is the one published here, and the version number and effective date are shown on this document. If we change them materially we will tell you by text or email before the change takes effect.

10. Law

These terms are governed by English law. You may bring proceedings in England and Wales, and if you live in Scotland or Northern Ireland you may bring them there instead.