Neon Vibes UK™ Returns Policy
Neon Vibes UK™ abides by the Consumer Contracts Regulations which allows UK purchasers a cooling off period from the moment you purchase the product until 14 days after the item is received. Please note that this cooling off period only applies to stock items and doesn't apply to our made to order signage.
However, if you've fallen out of love with your new purchase, get in touch with us and we might be able to help.
Made to Order signs from Neon Vibes UK™ - not entitled to refund (see refund procedures below) These are signs that have a pre-determined shape/font/size and price. The only thing the customer can choose is the colour(s).
To organise a return and refund on any Made to Order products purchased from Neon Vibes UK™ please follow these steps:
- The return period begins the moment you place the order and ends 14 days after you receive the product(s).
- Please ensure that the product(s) you wish to return are in their original condition with all packaging, adaptors, etc...
- Please contact us at firstname.lastname@example.org to let us know what products you wish to return and why. We will then send you full return instructions.
- Please note that in order to be eligible for a refund all products must be returned within 14 calendar days of the confirmed cancellation.
- All returns are at your own risk. Please keep your proof of postage in case the parcel doesn't make it back to us. We can't accept liabilty for goods that get lost or damage when they're returned.
Return shipping costs:
- If your sign is faulty Neon Vibes UK™ will cover the cost of return shipping.
- If you have changed your mind you will cover the cost of return shipping.
Personalised Signs from Neon Vibes UK™ - not entitled to a refund unless faulty.
These are signs that have a pre-determined shape, size or font but the customer is able to choose certain elements such as the name or initials as well as the colour and / or font. This may or may not change the price.
Signs from Neon Vibes UK™ Create Your Own Sign online tool or designed by our artists - not entitled to a refund unless faulty. These are signs that are made to the customer's exact specifications such as the style / font / size / wording / colour / backing / extras / etc...
To organise a return and refund on any Personalised Signs or Neon Vibes UK™ Signs please follow these steps:
- Please contact us at email@example.com to let us know which products you wish to return and why, attaching a short video of your sign as well as photos.
- Please note that we require both a video and photo(s) for diagnostic and quality purposes.
- If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited.
- Once we have received all of the required information we will be in touch to try to resolve the issue.
Neon Vibes UK™ Warranty
Neon Vibes UK™ indoor products include a 1 year warranty which covers electrical components when used appropriately. Neon Vibes UK™ outdoor products include a 3 month warranty which covers electric components when used appropriately. Resolution for faulty signs will be dependent on the source of the fault and will be determined between Neon Vibes UK™ and the purchaser.
Warranty Coverage for Hard Wired & Installed Signs
Neon Vibes UK™ bears no responsibility for any costs incurred when installing and/or uninstalling your sign. If, in the unlikely event that your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the sign to be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hard wired, Neon Vibes UK™ takes no responsibility for any costs incurred due to uninstalling and/or re-installing your sign. If your sign has been hardwired in by an electrician it is at our sole discretion to decide if the occurring fault is covered under our 12 month warranty.